Terms of business between Staff Absence Insurance Solutions and the policy holder.

These terms will apply to your use of our services, whether or not you choose to take out insurance cover, and access to our website demonstrates your agreement to these terms. Please read these terms carefully – particularly if you choose to take out insurance cover with us. These terms are subject to change at any time and we will display only the current version on our website.

The Financial Conduct Authority

Staff Absence Insurance Solutions is a trading name of Alternative Propositions Ltd, which is authorised and regulated by the Financial Conduct Authority (FCA) under registered number 602443. Our permitted business is advising, arranging and dealing as an agent of insurers and clients, assisting in the administration and performance of general insurance contracts. You may check this on the FCA’s register by visiting the FCA website, www.FCA.gov.uk/register or by contacting the FCA on 0800 111 6768.

Our Service

Our services include: advising you on your insurance needs; arranging your insurance cover with insurers to meet your requirements and helping you with any ongoing changes you have to make. A single insurer has been selected as being suitable for the provision of product for staff absence insurance. We will advise and make recommendations for you after we have assessed your needs. We act on your behalf in selecting an appropriate policy to meet your needs and in assisting you with claims matters. We may act on your behalf, or on behalf of the insurer, in arranging your cover. Please let us know if you would like confirmation of the situation for any policy arranged for you. If a policy is purchased on-line this will be deemed as a non-advised sale. If you conclude the contract by calling ourselves or conducting a quotation via the phone this will be completed as an advised sale.

Charges for Our Services

We normally receive commission (being a percentage of your premium or finance charge) from the insurers or product providers with whom we deal and will make charges, payable by you of the following amounts for the ongoing administration of your insurance.

Schedule of Fees
Policy Arrangement Fee15% of the insurers premium
Policy Adjustments1.5% of the insurer’s premium, capped at £80.00
Renewal Administration Fee1.5% of the insurer’s premium, capped at £80.00
Cancellation Charge with the first 14  daysSee Cancellation Of Policy Below
Cancellation Charge after the first 14 daysSee Cancellation Of Policy Below


Cancellation of Policy

If you cancel within 14 days you will receive a 11/12 of the premium less an £80.00 fee and 15% of the initial premium that reflects our administration costs of arranging and cancelling the insurance. Be aware that cancellation refunds outside of the initial period are not given after a claim, and note that some insurers charge cancelled policies on a short period scale, resulting in a disproportionately greater charge for the period of insurance, and refunds being lower than clients’ expectations. Please note that we are unable to backdate cancellations.

Your premium is periodically forwarded to the insurer and once this process has occurred, in the event of a refund we will request payment from the insurer. As a result refunds cannot be issued until the insurer has released the funds. This process usually takes up to 30 days. You are always advised to discuss your options with us prior to deciding upon cancellation of your policy.

Claims Procedure

Should you need to discuss or make a claim, please call our claims handler Reactive Claims on 01430 383066.

Your Responsibilities

You confirm that you have the permission of all named parties on the policy to provide us with their personal information such as name, address, occupation and information about health, criminal convictions or claims history.

Your insurance is based upon the information provided to the insurance company.  Failure to comply with the following disclosure requirements may invalidate your insurance cover and mean that a claim may not be paid or an additional premium may be incurred. Unless otherwise indicated by the specific insurer underwriting your particular policy, the following circumstances apply. The Risk (i.e. the subject matter of the proposed insurance) must be presented fairly. This means that you must disclose to insurers, before arranging or renewing your insurance policy, and throughout the policy period, anything that might influence the judgement of an insurer in fixing the premium, setting the terms or determining whether they would take the risk. If you are uncertain whether anything is material, you should disclose it. In order to identify what must be disclosed, you are obliged to carry out a reasonable search before presenting the risk to insurers. This includes (but is not limited to) consulting with all senior managers (anyone who plays a significant role in the making of decisions about how your activities are to be managed or organised, regardless of whether or not that individual is a member of your board or is formally in a management role). You must also consult with anyone who has particular knowledge about the risk to be insured.

You understand that this contract unless otherwise stated will be subject to English Law. You agree to co-operate with us in supplying information and documentation that you require promptly i.e. within four weeks. Failure to do so may result in cover being withdrawn. By accepting these terms you are giving your consent for us to operate for you in this way.

Complaints Procedure

Our aim is to provide you with a high level of service at all times. However, if you wish to make a complaint, please call Staff Absence Insurance Services on 0161 495 6020, or write to Staff Absence Insurance Services, Anglia House Carrs Road, Cheadle, SK8 2LA,. We expect the majority of complaints to be quickly and satisfactorily resolved at this stage.

If we cannot resolve your complaint, you may have the right to refer the matter to the Financial Ombudsman Service (FOS) and must do so within six months to be eligible. The FOS can be contacted by telephone on 0800 023 4567 and further information is available at www.financial-ombudsman.org.uk If you do decide to refer any matter to the Financial Ombudsman Service your legal rights will not be affected.

If the matter complained about is the responsibility of another firm (for example the insurer) we will pass details to them immediately and will write to you advising what we have done.

Compensation Arrangements

We are covered by the Financial Services Compensation Scheme.  You may be entitled to compensation from the scheme if we cannot meet our obligations.  This depends on the type of business and the circumstances of the claim.  Insurance advising and arranging is covered for 90% of the claim without any upper limit. For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim without any upper limit.  Further information about compensation scheme arrangements is available from the FSCS on 0800 678 1100 or by visiting www.fscs.org.uk

Protecting your Data

We are the Data Controller for the data you provide to us. We need to use your data in order to arrange your insurance and associated products and for marketing purposes (please let us know if you would prefer not to receive marketing information from us). You are obliged to provide information without which we will be unable to provide a service to you. We may pass your data to other organisations, such as insurers, auditors, external consultants, credit providers, banks, financial transaction processors, crime and fraud prevention agencies and databases and regulators. We process all data in the UK but where we need to disclose data to parties outside the European Economic Area (EEA) we will take reasonable steps to ensure the privacy of your data. In order to protect our legal position, we will retain your data for a minimum of 7 years. We have a Data Protection regime in place to oversee the effective and secure processing of your data. You can request copies of the data we hold, have it corrected, sent to a third party or deleted (subject to our need to hold data for legal reasons). If you wish to complain about how we have handled your data, you can contact us and we will investigate the matter. If you are not satisfied with our response or believe we are processing your data incorrectly you can complain to the Information Commissioner’s Office Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF Tel: 0303 123 1113

By accepting this policy you consent to our processing personal data including sensitive data about you and other persons who may be insured under the policy. You understand that all personal data you give to us must be accurate and that you have the specific consent of those other persons to disclose their personal data.

If you give us information about another person, in doing so you confirm that they have given you permission to provide it to us to be able to process their personal data (including any special categories of personal data) and also that you have told them who we are and what we will use their data for, as set out in this notice.

In the case of personal data, with limited exceptions, you have the right to access and if necessary rectify information held about you by formal written application. You will need to direct your application to our Data Protection Officer at Alternative Insurance Brokers

Data Validation

We will validate name, address and other personal information supplied by you against appropriate third party databases. To make sure you get the best deal and to ascertain the most appropriate payment options for you and to protect you from fraud, we use public and personal data from a variety of sources, including a credit referencing agency and other organisations. Our search will appear on your credit report whether or not your application proceeds.  As well as these searches insurance companies may use a credit check to ascertain the most appropriate payment options for you.  This credit check will also appear on your credit report whether or not your applications proceed.  By agreeing to the terms and conditions you agree to these uses of your information. 

Protecting Your Money

Prior to your premium being forwarded to the insurer, and for your protection, we hold your money as an agent of the insurer, in which case your insurance is treated as being paid for.  We may need to transfer your money to another intermediary in some cases.  However, your money will be protected at all times because of our requirements under the FCA rules.  We also reserve the right to retain interest earned on this account.


We do not guarantee the solvency of any insurer we place business with.  We do not accept liability for any losses you may incur arising directly or indirectly from the financial failure or insolvency of any insurer.

You may have a liability for the premium, whether in full or pro-rata where a participating insurer becomes insolvent.


Any quotation obtained from us is valid for 30 Term-Time Days.

Blog Disclosure

The Alternative Insurance Brokers’ blog is written and distributed for informational and entertainment purposes only. Any information given is correct and accurate to the best of Alternative Insurance brokers’ knowledge at the time it is published. The information given is subject to change over time as the rules and regulations of the insurance industry change and any information may become outdated. Therefore use any information provided within our blog at your own risk. However if you would like to receive advice on any of the topics discussed in our blog then please call us on 0161 495 6000 or email enquiries@altrnativeinsurancebrokers.co.uk.

Unless stated otherwise all content and information provided is the legal copyright of Alternative Insurance Brokers.

Force Majeure

We shall not be held liable for any breach of our terms of business or any failure to provide, or any delay in providing our services through our website that is a result of any event or circumstance that is beyond our reasonable control. This includes: industrial action or strike of workforce; Landlord disputes; lockouts from trading premises or any other industrial dispute; Breakdown of systems or network access; Fire; Explosion; Flood or Natural disaster; Accident; Insurrection and War. Please note that this list is not exhaustive.

Company Information

Alternative Propositions Ltd, Anglia House, Carrs Road, Cheadle Sk8 2LA. Trading as Teacher Absence Insurance. Registered in England No 8253536. Calls will be recorded for training or monitoring purposes.


Competition Terms and Conditions

  1. The promoter is: Staff Absence Insurance Solutions whose registered office address is at Anglia House, Carrs Road, Cheadle, SK8 2LA.
  2. The competition is open to schools in the United Kingdom excluding Northern Ireland.
  3. There is no entry fee, and your organisation is automatically entered if you submit a valid staff absence insurance application unless you request otherwise by writing to sales@saisolutions.co.uk.
  4. By entering this competition, the entrant is indicating their agreement to be bound by these terms and conditions.
  5. Only one entry will be accepted per school. Multiple entries from the same school will be disqualified.
  6. No responsibility can be accepted for entries not received for whatever reason.
  7. Staff Absence Insurance Solutions hold the right to refuse entrants for whatever reason.
  8. A winner will be chosen at random on the first Monday of every month. The winner must be available to be contacted within 14 term time days by email or phone, using the details that were originally provided.
  9. Closing date for entries will be the last day of every month. Any entries after this date will be entered into the draw for the following month.
  10. If the winner is unable to be contacted within 14 term time days, then a new winner will be picked.
  11. The winner will be given an Amazon Voucher to the value of £250. This competition is not in partnership, or sponsored by Amazon. No cash alternatives will be available.
  12. Staff Absence Insurance Solutions reserve the right to provide an alternative prize to the same value if unforeseen circumstances prevent the original prize from being issued.